PBMHA Code of Conduct 

RESPONSIBILITIES (of HOCKEY ALBERTA) 

as per https://www.hockeyalberta.ca/members/game-conduct-management/

It is the role of the local minor hockey association or club team to manage conduct related concerns as outlined in Hockey Alberta’s Conduct Management Guide. Hockey Alberta provides guidance to the local association on managing situations however will not act in any capacity in the process. Hockey Alberta’s role is only to review the process to ensure it meets standard expectations and will only review the process used once it has been completed.

Section 11 – Communication Protocol Code of Conduct - excerpt from the PBMHA TEAM MANAGER manual 

11.1

Conflict Resolution
PBMHA adheres to a strict conflict resolution protocol. Before filing a formal complaint or raising a concern, all PBMH members, players, parents, coaches, and officials are asked to observe a mandatory 24-hour rule, as outlined by Hockey Alberta.

If there are issues or perceived problems on a team then the parents, players, coach and manager will deal with the problem on a one-on-one basis to find a fair and equitable solution. If required, the Association Governor(s) will become involved in mediating a solution.  If no solution can be found, the conflict resolution communication pathway must be followed in accordance to the next level of engagement.

PBMH does not act on hearsay, rumors, or anonymous complaints. All concerns must be submitted in writing, with the complainant’s name included. Only then will a formal review take place, and the complainant will receive a response from PBMHA. 

Communication Pathway Chart 

1. Player and/or Parent
   
   

2. Team Manager/ Team Coach
   
   

3. Association Governor(s)
   
   

4. PBMH Vice-President
   
   

5. PBMH President
   
   

6. Hockey Alberta
   
   

Communication Guidelines

• Issues should be addressed first at the lowest appropriate level to promote direct resolution.
  
  

• If concerns remain unresolved, follow the steps of the flow chart in order.
  
  

• Once a concern is formally received, a PBMH representative will contact the individual to discuss next steps and possible resolution.
  
  

• All parties are expected to maintain respectful and professional communication throughout the process.